Yes, we only operate on the UK mainland and we do not ship to the islands.
It's solely the responsibility of the customer to provide correct shipping details. If you have placed the order and have noticed an error – please contact telegram customer support ASAP to rectify it. We do not provide refunds in the occasion when the customer has not provided correct shipping data.
As for the tracking number – it’s not commonly shared purely due to privacy reasons and is used only in the case when order is not delivered / disputed. It’s sort of guarantee for you that if the package is stopped – it would be refunded/resent to you. It’s common practice in this kind of business and is used in dark web markets too.
Unfortunately, we are being blocked by hotmail/outlook/gmail as someone complained about us so they are not letting emails through. To see order progress we suggest creating an account with us and using an alternative email provider such as protonmail – it also provides high privacy and email encryption so no one can see your emails unless they do not have your password and direct access to your email address.
We do not need to know your true names except for your delivery address. Our organization does not share any customer details and you do not necessarily need to register with us. We hold our servers in a secure location and in case of intrusion – we will destroy the data physically.
Although transaction remains within blockchain history it does not contain any personal data. Also, we frequently change our wallet addresses so there will be no proof that you bought something from us. Thus, please only transfer to the wallet addresses which are listed on the checkout page.
Our store has 99% success rate on delivery as we take the packaging process extremely seriously. However, we believe that there might be cases when there was an error from either our side or the package was lost/stolen. If you have not received your order within given time frame please contact us. We will investigate the position of your package. In the event when tracking data shows that your order is lost - we will provide a replacement free of charge. In case your order has status delivered - no replacement is provided as we trust the courier data.
Unfortunately due to the nature of our business and privacy involved we have to maintain – we cannot offer returns at this stage.
There are plenty of exchanges that allow you to buy any kind of cryptocurrency. Coinomi is an example of a wallet where you can purchase bitcoin straight to your wallet.